Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Establish and maintain trusted advisor relationships with customers to ensure value from products and services
• Monitor customer adoption of solutions and develop success plans outlining critical success factors and metrics
• Act as a liaison between product management and customers, communicating the innovation roadmap and managing renewals

Required Qualifications

• 3+ years of experience as a Customer Success Manager supporting a SaaS solution
• 2+ years of experience with change management practices and process re-engineering
• 2+ years of experience using a CRM and customer success tool
• Proven account management and strategic planning experience
• Bachelor's degree or equivalent work experience