Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance educational experiences for K-12 schools across the U.S.

Key Responsibilities

• Ensure a 6-star onboarding experience for all customers, achieving 100% onboarding success
• Drive product utilization and engagement within assigned accounts, supporting low-usage customers
• Manage renewal processes and maintain regular engagement with customers to secure renewals

Required Qualifications

• Extensive experience or strong relationships with educational leaders and organizations
• Familiarity with funding sources and education policies impacting decision-making
• Proven ability to support customer renewals and drive expansion efforts
• At least 2 years of experience in customer success, preferably in the ed-tech sector
• Experience with CRMs such as Salesforce, Gainsight, or Zendesk