Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to serve as a trusted advisor to customers and ensure long-term value, adoption, and satisfaction across a portfolio of accounts.

Key Responsibilities

• Establish and maintain strong, trusted relationships with a portfolio of customer accounts
• Drive product adoption and customer engagement to maximize value realization
• Proactively identify risks, opportunities, and customer needs to prevent churn and support retention

Qualifications

• Bachelor's degree or related field, or equivalent combination of education, training, and experience
• 2+ years of experience in Customer Experience, Consulting, Customer Success, or a similar customer-facing role
• Strong technical aptitude with the ability to become a subject matter expert in the software solutions
• Excellent organizational skills with the ability to manage multiple priorities effectively
• Experience navigating and managing difficult conversations with customers