Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities:

• Assess customer software implementation needs and define project scope
• Lead implementation engagements and align solutions with customer objectives
• Support customers through change management and ensure successful adoption of solutions

Required Qualifications:

• 7-10 years of experience in the construction industry with relevant software
• 3-5 years of experience in software implementation or customer success roles
• Bachelor's degree or equivalent professional experience
• Strong background in Project Controls within the engineering & construction industry
• Demonstrated ability to build trusted relationships and guide technology adoption