Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager who will drive adoption and retention for customer accounts.

Key Responsibilities

• Manage the post-sales experience for over 400 accounts, ensuring customer success and satisfaction
• Utilize customer data to identify risks, drive product adoption, and uncover growth opportunities
• Conduct structured business reviews to demonstrate ROI and align on growth opportunities with veterinary practices

Required Qualifications

• 2-3 years of experience in a Customer Success role
• Experience managing subscription-based models with a combination of high-touch and digital engagement strategies
• Familiarity with Salesforce or other Customer Success tools is a plus
• Veterinary experience is a plus
• Experience with data analytics to inform communication strategies