Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to oversee the customer experience from onboarding to ongoing support.

Key Responsibilities

• Serve as the first line of defense for customer issues, ensuring timely resolution and follow-up
• Run structured onboarding and implementation sessions to set customers up for success
• Proactively manage implementation timelines and coordinate with internal teams to drive completion

Required Qualifications

• 2 to 5 years of experience in customer success, customer support, or a similar role in SaaS or fintech
• Strong organizational skills with the ability to manage multiple accounts and timelines
• Working knowledge of APIs and experience supporting customers with implementation
• Ability to build trust and establish relationships within customer organizations
• High ownership mindset with consistent follow-through and attention to detail