Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Drive customer outcomes through disciplined program management of Success and Get Well Plans
• Ensure customers realize value from purchased solutions by coordinating resources and managing risks
• Serve as the central point for governance and accountability in achieving customer success objectives

Required Qualifications

• Experience in program management with a focus on structured planning and measurable outcomes
• Ability to communicate effectively with senior stakeholders and lead executive reviews
• Proven skills in risk detection and mitigation with structured recovery planning
• Experience in mobilizing cross-functional teams without formal authority
• Technical troubleshooting experience, particularly in Tier 1 or Tier 2 support roles