Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to manage customer relationships and drive retention.

Key Responsibilities

• Own the customer experience, ensuring adoption, satisfaction, and retention
• Conduct regular check-ins and facilitate the adoption of new features
• Collaborate with internal teams to address customer needs and drive subscription renewals

Required Qualifications

• 3-5 years of professional experience in business development, account management, or sales
• Experience in the computer software industry, preferably SaaS
• Familiarity with Salesforce
• A degree in Business, Computer Science, Information Technology, or a related field is preferred
• Technically inclined with the ability to train customers on software changes