Customer Success Manager

Job Summary

A company is looking for a Growth Customer Success Manager.

Key Responsibilities

• Manage a portfolio of Tier 2 customers and develop strong relationships with key stakeholders
• Drive customer success planning and monitor progress toward defined business outcomes
• Identify expansion opportunities and collaborate with cross-functional teams to enhance customer experiences

Required Qualifications

• 3-6 years of experience in Customer Success, Account Management, or Consulting
• Experience managing mid-market or growth-stage customer portfolios
• Proven ability to identify expansion signals and work with revenue teams
• Experience with SaaS platforms serving associations, nonprofits, or ERP-adjacent markets is a plus
• Ability to forecast retention risk and execute mitigation strategies