Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager II.

Key Responsibilities

• Build and maintain strong customer relationships, acting as a trusted advisor and developing multi-threaded partnerships
• Create and execute strategic adoption plans, providing training and support to ensure full platform utilization
• Collaborate with customers to define outcomes and KPIs, track success metrics, and manage renewal strategies

Required Qualifications

• Bachelor's Degree in Business Administration, Engineering, Computer Sciences, or equivalent work experience
• Advanced proficiency with the Microsoft Office Suite
• Strong understanding of the SaaS industry and customer success principles
• Ability to confidently present to and engage with customer executives
• Strong project management and organizational skills