Customer Success Manager

Location: Remote

Compensation: Salary

Reviewed: Wed, Mar 18, 2026

This job expires in: 1 days

Job Category: Customer Service

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Customer Success Manager to advocate for customers and enhance their experience with the product.

Key Responsibilities

Ensure effective customer onboarding and training
Build relationships for account management, retention, and growth
Provide technical enablement and proactive support for customers

Required Qualifications

4+ years of experience in Customer Success, Account Management, or a related role, preferably in B2B cybersecurity or SaaS
Strong technical acumen, particularly in security tools, DevSecOps, or cloud security
Experience with CRM tools (Salesforce) and customer success platforms
Proven ability to drive customer renewals and expansions
Able to manage multiple priorities autonomously

COMPLETE JOB DESCRIPTION

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