Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to join their Commercial Customer Success team.

Key Responsibilities

• Develop and maintain strategic business relationships with customers to drive adoption and retention
• Provide technical expertise on the product and educate various departments on the business value of automation
• Act as the primary point of escalation for customer issues and contribute to team development through coaching and mentoring

Required Qualifications, Training, and Education

• BS or equivalent education
• 5+ years of experience in consulting, customer success management, or technical account management, preferably in SaaS/iPaaS
• Experience in integration and/or business automation
• Understanding of large complex businesses and their stakeholder processes
• Track record of high customer retention and growth