Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager in the Mid-Market segment.

Key Responsibilities

• Manage a portfolio of 30-40 mid-market customers, ensuring their success, retention, and growth
• Drive customer adoption and ensure measurable value from the security programs
• Collaborate with internal teams to deliver a seamless customer experience and improve support processes

Required Qualifications

• 3+ years of experience in Customer Success, Account Management, Sales, or Project Management in a SaaS environment
• Proven track record of achieving renewals, upsell, and cross-sell results
• Strong project management skills with the ability to prioritize effectively in a fast-paced environment
• Data-driven mindset with the ability to translate insights into actionable strategies
• Fluent in written and spoken English; additional languages like German or French are advantageous