Customer Success Manager

Job Summary

A company is looking for a Customer Success Team Manager for the Enterprise sector.

Key Responsibilities

• Lead the Enterprise Customer Success team, focusing on adoption, retention, and expansion of strategic accounts
• Engage directly with Enterprise clients during key moments in their journey and act as a bridge between clients and the Product team
• Establish and monitor clear KPIs, ensuring consistent target achievement and reducing churn through structured action plans

Required Qualifications

• Previous experience leading Customer Success teams or related areas, preferably in SaaS companies
• Experience managing Enterprise clients
• Advanced/Fluent English for daily interaction with stakeholders
• Strategic mindset with strong analytical capabilities
• Proficiency in Excel and/or Google Sheets for analysis and reporting