Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Understand customers' business goals and success metrics, and recommend features or changes to improve performance
• Communicate success metrics to customer leadership and provide insights on new features and opportunities for improvement
• Build trusted relationships with customers and support the account team in identifying growth opportunities

Required Qualifications

• 5+ years of relevant customer-facing experience in a SaaS company, management consulting, or the lending industry
• Technical aptitude to understand the product and customers' needs
• Ability to analyze KPIs and develop compelling solutions for customers
• Strong articulation of contractual, technical, and financial value points to customers
• Experience in developing trusted relationships with C-level executives