Customer Success Manager

Location: Remote

Compensation: To Be Discussed

Reviewed: Fri, Mar 20, 2026

This job expires in: 5 days

Job Category: Customer Service

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Customer Success Manager - End User Services (MSP, Life Sciences).

Key Responsibilities

Lead a virtual service delivery team and serve as the main point of contact for assigned clients
Drive account improvements and ensure clients are leveraging services effectively
Manage customer feedback and advocate for client needs while collaborating with internal teams

Required Qualifications

5+ years in Customer Success, Service Delivery, or Technical Account Management within an MSP
Experience supporting Biotech, Pharma, or life sciences organizations
Bachelor's degree in a business field or equivalent experience
Extensive technical management experience in service desk and infrastructure services
Strong knowledge of ServiceNow or other ticketing systems

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