Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager for AI Commerce.

Key Responsibilities

• Drive measurable business outcomes across the post-sale lifecycle for mid-market brands
• Articulate the company's value and capabilities to senior brand decision makers
• Guide brands on effective strategies in AI-driven discovery and translate insights into actionable marketing tactics

Required Qualifications

• 3-7 years of customer-facing experience in marketing, e-commerce, or digital teams
• Proven track record of helping mid-market or growth-stage companies leverage technology products
• Ability to thrive in fast-paced, high-volume environments
• Comfortable operating in ambiguous and emerging categories
• Experience using AI tools to enhance customer-facing value or personal productivity