Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager who will ensure customers achieve maximum value from their technology.

Key Responsibilities

• Own the post-sales relationship with key accounts, driving successful onboarding and ongoing adoption
• Act as a trusted advisor, understanding customer goals and designing effective solutions
• Monitor account health and usage trends to identify upsell, expansion, and retention opportunities

Required Qualifications

• Experience managing customer relationships in a B2B SaaS or cloud technology environment
• Familiarity with cloud platforms (AWS, GCP, Azure) and concepts like distributed systems
• Strategic thinking with the ability to translate customer goals into actionable plans
• Comfort working with data to track customer health metrics and inform decision-making
• Genuine passion for customer success and helping organizations adopt transformative technology