Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager for Managed Business Services.

Key Responsibilities:

• Serve as the primary point of contact for assigned managed services customers, owning the overall relationship and success plan
• Lead regular customer touchpoints focused on value realization and performance
• Drive adoption of managed services offerings and identify expansion opportunities

Qualifications:

• 5+ years of experience in Customer Success or Account Management, preferably in a managed services or SaaS environment
• Strong understanding of SLAs, service metrics, and operational delivery models
• Proven ability to manage multiple customers and priorities in a fast-paced environment
• Bachelor's degree required
• Experience with Gainsight platform and CRM tools (preferably Salesforce)