Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to manage post-sales relationships and ensure customer satisfaction and growth.

Key Responsibilities

• Serve as a trusted advisor to accounts, helping them achieve measurable outcomes
• Guide new customers through onboarding and monitor account health for adoption
• Provide customer insights and feedback to Product and leadership while contributing to use cases and testimonials

Required Qualifications

• 3+ years of experience in Customer Success, account management, or a related client-facing role
• Proven success in achieving customer satisfaction, retention, and growth targets
• Strong analytical and organizational abilities
• Collaborative nature with the ability to build relationships across teams
• Comfort in a fast-moving, early-stage environment