Customer Success Manager

Job Summary

A company is looking for a Regional Customer Success Manager - SMB (Automotive).

Key Responsibilities

• Serve as the primary post-sales contact for small business customers
• Drive product adoption and help customers achieve their business objectives
• Identify upselling opportunities and manage customer renewals to ensure retention

Required Qualifications

• 1+ years in a customer-facing role, preferably in software or SaaS
• Working knowledge of AI technologies and their real-world applications
• Technically adept with complex software concepts
• Empathetic, customer-centric mindset focused on driving success
• Results-driven with a focus on customer satisfaction and retention goals