Customer Success Manager

Job Summary

A company is looking for a Manager of Customer Success.

Key Responsibilities

• Drive customer retention and revenue growth by meeting retention targets
• Build and manage a high-performing team through effective recruitment and performance management
• Develop strategic plans to enhance customer experience and facilitate feedback for improvement

Required Qualifications

• 5+ years of professional management experience in Customer Success or Account Management
• Proven success in managing teams in a high-growth environment
• Strong background in monitoring team performance against KPIs and SLAs
• High level of computer literacy, including proficiency in CRM systems
• Experience in teaching software functionality to users