Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to foster and manage strategic relationships with customers.

Key Responsibilities

• Onboard new customers and drive milestone adoption
• Build executive relationships and account strategies to enhance retention and expansion
• Track and report on success metrics, ensuring customer outcomes are achieved

Required Qualifications

• Bachelor's degree or equivalent experience
• Several years of experience in customer success or account management in a SaaS environment
• Familiarity with healthcare revenue cycle or related domains is a plus
• Experience with CRM/CS tools (e.g., Salesforce, Gainsight) preferred
• Metrics-driven mindset with the ability to navigate ambiguity in a fast-growing organization