Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (U.S or Canada).

Key Responsibilities

• Develop and execute strategies for customer retention and relationship growth
• Provide tailored training and enablement to ensure clients maximize software usage
• Act as the primary contact for customer inquiries, resolving issues to maintain satisfaction

Required Qualifications

• Bachelor's degree or equivalent
• Minimum of 3+ years of customer management experience in a SaaS environment
• Proven track record of managing and growing customer accounts
• Experience using Salesforce and data visualization tools
• Strong listening skills to identify customer needs and opportunities