Customer Success Manager

Location: Remote

Compensation: Salary

Reviewed: Wed, Mar 25, 2026

This job expires in: 8 days

Job Category: Account Management

Weekly Hours: Full Time

Employer Type: Employer

Education Level: Bachelors

Job Summary

A company is looking for a Customer Success Manager in Utilization Management.

Key Responsibilities

Onboard new customers and drive milestone adoption
Build executive relationships and account strategies to enhance retention and expansion
Track and report on success metrics, serving as a point of escalation for customer issues

Required Qualifications

Bachelor's degree or equivalent experience
Several years of experience in customer success, account management, or client services in a SaaS environment, preferably in healthcare-tech
Familiarity with healthcare revenue cycle or related domains is a plus
Experience with CRM/CS tools (e.g., Salesforce, Gainsight) preferred
Metrics-driven mindset with the ability to navigate ambiguity in a fast-growing organization

COMPLETE JOB DESCRIPTION

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Company Overview

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