Customer Success Manager

Location: Remote

Compensation: Salary

Reviewed: Wed, Mar 25, 2026

This job expires in: 3 days

Job Category: Customer Service

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced, Executive Level

Job Summary

A company is looking for a Customer Success Manager to manage complex enterprise portfolios and mentor within the Customer Success team.

Key Responsibilities

Own large, complex enterprise portfolios with accountability for retention and expansion
Lead executive-level QBRs, renewal negotiations, and multi-year planning discussions
Drive deep adoption and optimisation across enterprise workflows and integrations

Qualifications & Requirements

4-6 years' experience in SaaS Customer Success
Proven enterprise portfolio management
Advanced data analysis, forecasting, and reporting skills
Strong leadership, mentoring, and project management capability

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