Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Proactively drive adoption, usage, net retention, and renewals by optimizing customer experience
• Act as the connecting thread for internal teams with the customer across the customer journey
• Create customer success plans and monitor customer health to ensure value realization from solutions

Required Qualifications

• 5-7 years of sales experience in management consulting, customer success, account management, or business development
• Bachelor's degree in a related discipline or equivalent experience
• Knowledge of customer success processes
• Experience working with complex, multi-divisional, multi-geographical customers
• Ability to create structure in ambiguous situations and design effective processes