Customer Success Manager

Location: Remote

Compensation: To Be Discussed

Reviewed: Thu, Mar 26, 2026

This job expires in: 7 days

Job Category: Customer Service

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced, Executive Level

Education Level: Bachelors

Job Summary

A company is looking for a Customer Success Manager to drive customer satisfaction, retention, and growth.

Key Responsibilities

Proactively manage customer relationships from implementation through renewal
Drive customer retention by establishing trusted advisor relationships and promoting product adoption
Lead Quarterly Business Reviews and assess customer risk to ensure value realization

Qualifications

3+ years of experience in a customer success or account management role, preferably in enterprise SaaS
Ability to thrive in a fast-moving, rapidly transforming environment
Proven track record with C-level, VP, and Director level clients
Bachelor's degree in a related field or equivalent experience required
Strong knowledge of Salesforce and technical concepts for implementation guidance

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