Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (Inside/Small Accounts).

Key Responsibilities

• Own the entire customer journey from launch through post-sale, ensuring account success and retention
• Execute project plans for implementations and coordinate onboarding efforts with district/school personnel
• Analyze account data to identify trends and provide actionable insights to customers and internal teams

Required Qualifications

• Bachelor's Degree or related work experience
• 2+ years of experience in Account Management or Customer Success
• Strong organizational skills with the ability to manage multiple projects
• Proven track record in handling customer escalations
• Experience in strategic thinking and independent problem-solving