Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Manage relationships with customers to ensure they derive value from the partnership
• Develop success plans outlining critical factors, metrics, and recommendations for customers
• Lead cross-functional projects to meet and exceed customer expectations

Required Qualifications

• 3+ years of experience in B2B SMB or Mid-Market focused on customer retention and expansion
• Strong project management skills with the ability to prioritize requests
• Proven ability to build relationships and understand business needs
• Flexibility to adapt to changing priorities as the company scales
• Experience with enterprise CRM systems (e.g., HubSpot, Salesforce) is preferred