Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Own and drive the success and growth of a portfolio of enterprise customers, developing tailored account plans
• Achieve key commercial metrics, including renewals and upsells, in collaboration with Account Executives
• Build and maintain strong relationships with key stakeholders within enterprise accounts to facilitate retention and growth

Required Qualifications

• 3+ years of experience in Customer Success or Account Management within a cloud or SaaS environment
• Proven experience in a dedicated Enterprise CSM role with a track record of achieving commercial targets
• Strong understanding of complex enterprise IT environments and procurement processes
• Experience with Salesforce and other relevant CRM tools
• Ability to navigate complex challenges and drive positive outcomes for customers