Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to manage customer relationships and drive engagement in cybersecurity risk management.

Key Responsibilities

• Drive strategy and tactical execution aligned with customer cybersecurity objectives
• Act as a trusted advisor and subject matter expert on the platform and cybersecurity risk
• Identify opportunities for customer value enhancement through platform adoption and engagement

Required Qualifications

• Bachelor's degree
• 5+ years in account management, customer success, or a similar customer-facing role
• Solid understanding of cybersecurity or third-party risk management practices
• Strong technical aptitude to grasp platform capabilities from a customer perspective
• Experience in consultative account management to drive business impact