Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager - Moving.

Key Responsibilities

• Drive Net Revenue Retention (NRR) by identifying expansion opportunities and managing renewals
• Architect value by defining and presenting ROI to executives
• Operationalize success by building processes and identifying friction in the customer journey

Required Qualifications

• 2-4 years of customer success experience in a high-growth SaaS environment
• Strong business acumen with the ability to discuss ROI and growth opportunities
• Executive presence for leading QBRs and translating technical value into business outcomes
• Experience with change management to drive platform adoption
• Proficiency in Salesforce/HubSpot for data analysis and reporting