Customer Success Manager

Job Summary

A company is looking for a Manager, Customer Success (Digital First/Mid-Market).

Key Responsibilities

• Lead the strategy and execution of the digital-first Customer Success model
• Manage and coach a team of Customer Success Managers supporting lower mid-market accounts
• Own retention and expansion performance for the digital book of business

Required Qualifications

• 5+ years in Customer Success
• 2+ years managing Customer Success Managers
• Experience building or scaling digital Customer Success programs
• B2B SaaS experience
• Strong operational mindset