Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Digital Touch.

Key Responsibilities

• Engage with a large portfolio of accounts through automated workflows and targeted outreach
• Monitor account health and usage signals, addressing churn risks and supporting renewal readiness
• Facilitate customer onboarding and training opportunities to ensure effective platform utilization

Required Qualifications

• Bachelor's degree in business, Marketing, Education, or related field; experience in healthcare or sports tech is a plus
• Experience in SaaS Customer Success, Business Development, or similar customer-facing roles
• Ability to interpret CRM insights and customer data for proactive outreach
• Familiarity with customer success platforms such as Salesforce or Totango
• Organized with the ability to manage multiple priorities in a fast-paced environment