Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Drive customer value and engagement with the platform
• Lead technical discovery and configure effective product workflows
• Provide consultation on best practices and support for complex inquiries

Required Qualifications

• Bachelor's degree required; advanced degree is a plus
• 4-8 years of experience in solution consulting or technical account management within a SaaS/analytics environment
• Proficiency in configuring enterprise platforms and experience with eCommerce analytics
• Hands-on experience with data pipelines, metrics, and reports within a SaaS platform
• Experience working with AI-driven platforms and translating capabilities into actionable use cases