Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (Full-Time).

Key Responsibilities

• Manage customer support tickets, phone calls, and chats professionally and empathetically
• Build relationships with clients by understanding their needs and resolving issues
• Coordinate with staff and document customer account changes to enhance service delivery

Key Qualifications

• At least 5 years of professional experience in Customer Service, Sales, STEM Education, Management, or Business
• Experience in EdTech or summer camp programming is a plus
• Bachelor's degree in Education, Business, Communications, Management, or a related field
• Proficiency in mastering new software and attention to detail
• Must pass all required background checks