Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities:

• Guide new customers through the onboarding process for a seamless transition to the platform
• Deliver engaging training sessions to clients on software usage and best practices
• Create and maintain clear documentation to support client education and product usage

Required Qualifications:

• Proven experience in a customer-facing role, preferably in SaaS or software industries
• Industry knowledge of the retail energy sector is preferred
• Familiarity with Zendesk or similar customer support software is a plus
• Ability to take ownership of projects and see them through to completion
• A proactive, solutions-focused approach with a passion for helping customers succeed