Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to partner with customers and enhance their experience with the company's solutions.

Key Responsibilities

• Build strong, lasting relationships with customers and serve as their primary point of contact
• Proactively connect with customers to understand their goals, challenges, and overall experience
• Monitor customer health and engagement, identifying risks early and leading product training sessions

Required Qualifications

• Bachelor's degree in Business, Communications, Marketing, or a related field or equivalent experience
• 4+ years in a customer-facing role such as customer success, account management, or support
• Experience working with CRM and customer success platforms (like Salesforce or Gainsight)
• Familiarity with relevant products in the fitness or SaaS industry is a plus
• Experience with customer success metrics, retention strategies, or risk management practices is beneficial