Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Independently manage complex, high-value accounts and drive account success
• Oversee the complete post-sales lifecycle for accounts, ensuring customers achieve desired outcomes
• Engage with customers to understand their businesses and provide strategic recommendations

Required Qualifications

• 5+ years of customer success or strategic account management experience
• Experience in the medical device/diagnostics or healthcare technology sector
• Proven track record of managing $1M+ books of business with strong net retention
• Experience presenting to and influencing C-suite executives
• Strong analytical skills to connect usage data to business outcomes