Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Maintain consultative interactions with customers to understand their usage and challenges with the system
• Drive customer satisfaction and reduce churn through strategic actions and relationship management
• Identify revenue-generating opportunities and manage renewal agreements with current customers

Required Qualifications

• 1-3+ years of customer success management or related experience
• Experience with customer analytics platforms preferred
• Experience working with Mid-Market clients and key account stakeholders
• Associate or Bachelor's degree preferred
• Experience in a procurement or purchasing department is a plus