Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Enterprise.

Key Responsibilities

• Own the end-to-end customer journey for a portfolio of enterprise accounts
• Drive structured governance and maintain relationships with key stakeholders
• Identify expansion opportunities and mitigate risks through data-driven strategies

Required Qualifications

• Bachelor's degree in Business Administration, Marketing, Engineering, or a related field
• 4+ years of experience in Customer Success, Technical Account Management, or Solution Consulting roles within SaaS or enterprise software environments
• Experience in SaaS customer-facing roles with enterprise customers, particularly in renewals and expansions
• Proficiency with tools such as Salesforce, Gainsight, Looker, or similar platforms
• Fluent in English (written and spoken); additional languages such as Spanish is a plus