Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance customer relationships and drive product adoption.

Key Responsibilities

• Manage a portfolio of customer relationships to drive adoption, retention, and renewals
• Lead onboarding and training sessions to facilitate quick rollout across teams
• Monitor engagement metrics to identify adoption gaps and renewal risks

Required Qualifications

• 5-8 years of experience in Customer Success for a B2B SaaS product
• Experience in an early-stage startup, building playbooks and processes from scratch
• Proven track record in driving product adoption and managing renewals
• Ability to explain technical concepts to non-technical audiences
• Experience supporting B2B or enterprise customers is preferred