Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Lead customer onboarding and ensure accurate setup for smooth production workflows
• Serve as the primary point of contact for customer issue resolution, diagnosing discrepancies in data
• Deliver training sessions focused on customer use cases and create structured documentation for support

Required Qualifications

• Experience in a customer-facing role within a SaaS or software environment
• Ability to diagnose and resolve complex customer issues involving data and workflows
• Hands-on experience with data tools such as Excel, SQL, or APIs
• High level of ownership and ability to drive issues to resolution independently
• Experience in the retail energy sector or related workflows is preferred