Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager - Scale.

Key Responsibilities

• Manage the full post-sale customer lifecycle including onboarding, adoption, engagement, and renewals
• Monitor account health to proactively identify risks and opportunities, executing retention strategies for at-risk accounts
• Manage a portfolio of ~400 customers using a mix of outreach strategies and contribute to scalable success programs

Required Qualifications

• 1-3 years of SaaS customer-facing experience (Customer Success, Account Management, or similar)
• Experience using Salesforce or a similar CRM
• Experience managing a high-volume or scaled book of business
• Familiarity with tools such as Outreach, Intercom, or similar engagement platforms
• Practical experience using AI tools to improve productivity and communication