Customer Success Manager

Job Summary

A company is looking for an Associate Principal, Customer Success (Remote).

Key Responsibilities

• Manage and own large health plan accounts, serving as the primary contact for customer success
• Build and maintain strong relationships with client stakeholders, effectively navigating escalations
• Coordinate with internal teams to resolve complex client issues and drive customer satisfaction

Required Qualifications

• Experience managing enterprise or complex customer accounts in healthcare or related fields
• Strong relationship building skills with executive level stakeholders
• Ability to navigate ambiguity and drive outcomes through influence
• Experience handling escalations and facilitating resolutions across teams
• Healthcare industry experience preferred