Customer Success Manager

Job Summary

A company is looking for a Manager, Customer Success to lead and develop a high-performing team of Customer Success Managers.

Key Responsibilities

• Lead, coach, and hold a team of Customer Success Managers accountable to performance expectations
• Drive customer retention by monitoring churn signals and implementing proactive engagement strategies
• Execute expansion strategies in partnership with go-to-market teams to contribute to NRR targets

Required Qualifications

• 6+ years experience in SaaS Customer Success Management
• 4+ years of management experience leading Customer Success teams
• Proven track record driving GRR and NRR outcomes across a customer portfolio
• Experience implementing customer engagement models and CSM playbooks that deliver results
• Ability to use data to track performance, identify trends, and make continuous improvements