Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager who will enhance customer relationship management, satisfaction, expansion, and retention.

Key Responsibilities

• Cultivate and maintain relationships with 15-25 strategic enterprise customers, including C-level executives
• Create and implement strategies to boost customer retention and identify upsell opportunities
• Manage customer onboarding and drive product adoption and usage

Required Qualifications

• 3+ years of experience in customer success, sales, and/or account management
• 2+ years of enterprise customer management experience in a complex B2B SaaS company
• Strong understanding of customer success metrics linked to business outcomes
• Proven experience interacting with customers on business and product strategy
• Bonus: Experience in AI/ML technologies in the CX space or at a fast-growing technology/SaaS company