Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager for North America.

Key Responsibilities

• Manage client relationships, ensuring satisfaction and loyalty
• Oversee onboarding processes and facilitate product adoption for new clients
• Develop retention strategies and manage contract renewals while identifying upselling opportunities

Required Qualifications

• Bachelor's degree in Business, Marketing, Communications, or a related field
• 3-5 years of experience in customer success or account management, preferably in digital marketing
• Proven ability to build strong relationships with key customer accounts
• Understanding of digital marketing services such as social media and content marketing
• Proficiency with CRM and customer success tools like Salesforce or Gainsight