Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to join their team.

Key Responsibilities:

• Serve as the primary point of contact for an assigned portfolio of customers
• Build trusted, strategic relationships with both day-to-day users and executive stakeholders
• Drive product adoption and usage by delivering best practices, training sessions, and enablement resources

Required Qualifications:

• Proven experience in customer success, account management, or a similar client-facing role within SaaS
• Experience supporting customers in the payments, accounts payable, or ERP space
• A track record of driving product adoption, delivering value, and reducing churn
• Experience delivering QBRs or customer business reviews
• Ability to interpret customer data, understand trends, and act proactively